What sizes and capacities do you have for your water bottles?

Our water bottles come in a variety of sizes and capacities, usually 500ml, 750ml, 1000ml, etc. Please refer to the details on each product page for specific capacities and sizes.
Are your water bottles suitable for both hot and cold drinks?

Yes, our water bottles are designed with double-walled stainless steel insulation, which can keep hot drinks hot for up to 12 hours and cold drinks cold for 24 hours. Whether it’s hot coffee or ice water, it can keep the ideal temperature.
How do I clean my water bottle?

To keep the water bottle in the best condition, we recommend cleaning it regularly. You can use warm water and neutral detergent to wash. Do not use bleach or strong acidic detergents. Most water bottles can be put in the dishwasher, but please refer to the product manual to ensure proper cleaning.
What colors and styles of water bottles do you offer?

We offer a variety of colors and styles of water bottles, and you can see the current available colors and styles on each product page. We also regularly launch limited edition and special edition styles.
How do I track my order?

Once the order is shipped, we will send you a notification with the tracking number by email. You can use this number to check the status of your order on the corresponding logistics company’s website.
Do you ship internationally?

Yes, we do. The specific shipping costs and times vary depending on the destination. Please check the detailed shipping information at checkout.
What if the item I received is defective? How can I return or exchange it?

If the item you received is defective or damaged, you can apply for a return or exchange within 30 days of receiving the item. The item must be unused and in its original packaging. Please refer to our Return Policy page for detailed return and exchange information.
How can I contact our customer service team?

You can get help by emailing [hydorflask@xyz.com] or on our “Contact Us” page. Our customer service team will respond as soon as possible and help resolve your issue.
Do you have any promotions or offers?

We regularly run promotions and discounts, and you can be the first to know the latest offers and events by subscribing to our newsletter.
Can my water bottle be placed in the refrigerator or freezer?

Our water bottles are suitable for cold use, but it is not recommended to be placed in the freezer. Too low temperatures may affect the structure and performance of the water bottle.